Terms of Service
1. Who these terms are between
These terms are an agreement between Lidus Mila Group SL, a company established in Spain ("ArriveCasa", "we", "us"), and the person or business that creates an ArriveCasa account ("you", the "Host"). ArriveCasa is intended for business use by people who rent out accommodation. By creating an account or using the service you accept these terms.
2. The service
ArriveCasa provides a dashboard for hosts and a check-in link for guests. Guests use the link to give the personal details a host needs to record and report. The host can review, correct and export those details, and track the status of each stay. Features are added over time, and some described on our website may be marked "coming soon" until they are available.
3. Your account
- You must give accurate information, keep your login details confidential, and tell us promptly if you think your account has been accessed without permission.
- You are responsible for everything done through your account.
- You may confirm your email address when we ask, and we may suspend an account that cannot be verified.
4. Your responsibilities as a host
- Legal reporting stays with you. The law of the country where your property is located may require you to register guests, report foreign guests to the police, keep a guest register, and collect and pay local accommodation taxes. Using ArriveCasa does not transfer those duties to us.
- Check the details. Guest details are read from documents or typed by guests and may contain mistakes. You are responsible for checking them before you rely on or report them.
- Tell your guests. You must give guests the information the law requires about how their data is used, and share the check-in link only with people staying at your property.
- Use data lawfully. You may use guest data only for the purposes the law allows, such as registration, reporting and record-keeping, and you must delete it when you no longer have a legal reason to keep it.
- Follow local rules for short-term rentals in your area, including any registration number your country or platform requires.
5. What ArriveCasa is not
- We do not currently submit reports to the Czech, Slovak or any other authority for you. Where the service helps you prepare or export data for reporting, you decide whether and how to submit it.
- Reporting deadlines, tax rates and exemptions shown in the service are provided to help you plan. Rules differ between municipalities and change over time, so please confirm them with the authority. They are not legal, tax or accounting advice.
- We are not a party to your rental agreement with your guests.
6. Fees and payment
- The price is shown when you add a property; at the time of writing it is €89 per property per year, plus VAT where applicable.
- Payment is currently made by bank transfer using the reference shown in your account. We confirm payments manually, which can take a working day or more. Card payments may be added later.
- A referral code may waive or reduce the fee where we say so. We may withdraw a code that is misused.
- Each property's plan covers one year. We will tell you before renewing or changing prices, and price changes will not affect a plan you have already paid for.
- Fees are non-refundable except where the law says otherwise or where we agree in writing.
7. Acceptable use
You must not misuse the service. In particular, you must not try to access other users' data, interfere with the service or its security, overload it, submit false or unlawfully obtained information, or use it to break the law or to harass anyone.
8. Personal data
How we handle personal data is described in our Privacy Policy. For guest data, you are the controller and we are your processor under our Data Processing Agreement, which forms part of these terms.
9. Availability and changes
We aim to keep ArriveCasa available and working, but we do not promise uninterrupted service. We may change, improve or remove features, and we will give reasonable notice of changes that materially affect you. Please keep your own copy of anything you must retain by law, for example by using the export function.
10. Intellectual property
ArriveCasa, its design and its software belong to us or our licensors. We give you a limited, non-exclusive right to use the service while your account is active. Guest and booking data you enter or collect remains yours (or your guests').
11. Liability
Nothing in these terms limits liability that cannot be limited by law, including liability for intent or gross negligence, or for death or personal injury caused by negligence.
Subject to that, and to the extent the law allows: the service is provided "as is"; we are not liable for fines, taxes or penalties imposed on you for reports you did not make, made late or made incorrectly, or for indirect or consequential loss, lost profit, or loss of data you were required to back up; and our total liability to you for any claim is limited to the fees you paid us for the affected property in the twelve months before the claim arose.
12. Suspension and ending the agreement
You can stop using ArriveCasa and ask us to close your account at any time. We may suspend or close an account that breaches these terms, puts other users or the service at risk, or where required by law, and we will explain why where we can. On closing, you can ask for a copy of your data and for its deletion, subject to anything we must keep by law.
13. Changes to these terms
We may update these terms. We will change the date above and tell hosts about significant changes in advance. If you keep using the service after a change takes effect, you accept the updated terms.
14. Governing law and disputes
These terms are governed by Spanish law. Courts in Málaga, Spain have jurisdiction, unless mandatory consumer or other protective rules of your country give you the right to use your local courts.
15. Contact
Lidus Mila Group SL, Spain — casamilocasa@gmail.com.